Alamo rental Car Sacramento Airport
girl claims Alamo employee accused her of ID theft because she appears different after hair lossSACRAMENTO, Calif. (KCRA) —
Battling cancer of the breast since March has had a difficult cost on Leah Cook, specially after rounds of radiation caused the girl to lose her tresses.
"it will make me feel slightly insecurity, " Cook stated.
Putting on a wig is actually an ordinary program, until Thursday.
"These days, we took the nerve to step out and not wear a wig, ” Cook stated. “And, i truly got my emotions hurt.”
She came to the automobile rental terminal at Sacramento airport terminal together license, company credit card and Alamo local rental car reservation available. Cook then handed all of it over to the solution user.
"He organized my ID and said, 'Who is this? Who's this?' And I also said, 'That's me.' And then he stated, 'No, it is not.' And I stated 'Yes, its. I have cancer tumors.' And then he's like, 'No, that's not you.' And I shot to popularity my hat and I also stated, 'See, We have cancer tumors.'
Cook stated he then labeled as over a supervisor - just who in addition don't believe this lady. She then got the woman girl Britney Johnson on phone, who had been headed right down to north park.
"I attempted to stay strong about it and combat the tears back, but i really couldn't, " Cook said.
"for me personally, to listen to my mom weep, it just made myself feel truly injured, " Johnson stated.
"what are the results next is exactly what matters many, so we'll see just what takes place, " Stevie Johnson later on said in a job interview with KCRA.
An Alamo spokesperson responded to the specific situation, saying the business is wanting into the circumstance and using it extremely seriously.
A company representative delivered a statement to KCRA 3 on a daily basis following the incident, which they stated their worker "was perhaps not responsive to the customer and mishandled the specific situation." They included that once the manager was called up, the problem had been resolved and authorized Cook a free of charge improvement.
A place supervisor after that called and "apologized amply once again" and offered the result in the regular leasing no-cost, " the organization officials said.
"We understand that great sensitivity is required in circumstances like these, therefore we certainly appreciate your client ended up being prepared to share her tale and instruct most of us tips much better handle such communications, " the spokesperson stated.
In terms of Cook, she drove away feeling removed of her self-esteem.
"it is simply like punch within the tummy, " Cook said. "i needed my voice become heard because, I mean, this may happen to someone else."
Cook additionally, saying partly:
“i have never ever already been more humiliated during my life! In the moment, I believed like he stripped myself of every thing I gone thru to beat cancer tumors making me feel therefore little.”
Her post gained more than 150 opinions within eight hours, with many individuals expressing their particular fury and applauding her energy.
“Broke my heart. YOU'RE A WARRIOR, ” one person composed.
“Honestly i could tell its u. The eyes the nostrils the look, ” another individual commented. ”Sorry u moved thru that and congrats to be strong.”
WEBVTT LEASE A CAR OR TRUCK. SHE SAID SHE HANDED OVER HER LICENSE AND CREDIT CARD AND WAS HUMILIATED. > IT COULD HAVE NOW BEEN MANAGED AN ALTERNATIVE Method. NATALIE: BATTLING BREAST CANCER AS MARCH HAS TAKEN AN EMOTIONAL TOLL IN THE :00 IN ESPECIALLY UPON ROUNDS OF RADIATION CAUSED HER TO GET RID OF HER HAIR. > SOME SORT OF ALLOWS ME FEEL SLIGHTLY HAVING LOW SELF-ESTEEM. NATALIE: WEARING A WAITING IS ACTUALLY A STANDARD ROUTINE TILL TODAY. > I TOOK THE KURDS TO STEP OUT AND NOT IN WHICH THE WAKE THESE DAYS AND I REALLY GOT our FEELINGS HURT. NATALIE: SHE CAME HERE TOWARDS THE automobile LOCAL RENTAL TERMINAL AT SACRAMENTO'S AIRPORT WITH HER LICENSE AND BUSINESS CHARGE CARD. > HE HELD UP the ID AND SAID THAT IS THIS? AND I SAID THAT'S ME. HE STATED, NO, THAT IS NOT YOU CAN GET AND I ALSO had been, LOVE, YES, WHICH IS ME. I'VE CANCER. AND THEN HE ended up being, LOVE, NOTE, THAT ISN'T YOU. AND I ALSO TOOK OFF MY HAT. I SAID, SEE, I'VE CANCER. NATALIE: LEAH SAYS SHE CALLED THROUGH A MANAGER which EVEN COULDN'T TRUST HER. SO SHE GOT HER DAUGHTER BRITTANY JOHNSON IN THE PHONE. > IN MY SITUATION TO HEAR our MOM CRY, IT SIMPLY MADE ME SIMPLY FEEL REALLY HEARD. NATALIE: BRITNEY'S HUSBAND, HILLCREST CHARGERS ATHLETE STEVIE JOHNSON, EVEN TOOK TO TWITTER TO EXPRESSES DISAPPOINTMENT WITH ALAMO. > HAPPENS FOLLOWING THIS IS EXACTLY WHAT HAPPENS MOST. YOU SEE WHAT I'M SAYING? THEREFORE WE WILL SEE WHAT GOES ON. NATALIE: WE CALLED ALAMO AND A SPOKESWOMAN THE BUSINESS STATED THESE ARE GENERALLY LOOKING INTO THE PROBLEM AND TAKING IT EXTREMELY FIERCELY. FOR LEAH, SHE SURELY COULD RENT A CAR WITH A - WITH THE HELP OF ANOTHER ALAMO MANAGER. BUT SHE DROVE AWAY FEELING STRIPPED OF HER DIGNITY.