May 30, 2019

Insurance 4 car hire

In January we hired a car from Avis in Montpellier through my husband’s BA Executive Club account. On February 6, whilst it was parked within the Carrefour car park in Pézenas, our traveler door was damaged once the driver associated with the vehicle next to us reversed completely.

We were stationary at that time, and I were sitting into the driver’s chair. On returning the vehicle to Montpellier airport, we paid €809.57 as requested by Avis the harm, although it would clearly have now been included in the other driver’s insurance.

Thankfully, I experienced purchased a yearly excess cover plan through Insurance4carhire that could cover this charge. On our come back to Britain I place in a claim, which has now been rejected. The underwriters claim that we – whilst the second driver – wasn't called regarding agreement and then the cover is invalidated.

We have argued that, while my better half is down since the lead driver along with his full name and target, i'm listed on the rental contract by means of my driving licence (the amount as well as the very first five letters of my title). I asked Avis to confirm that my spouce and I jointly rented the car, however it states it isn't its plan to name both drivers, since the licence quantity is regarded as sufficient. Unfortunately, this isn't adequate evidence for Insurance4carhire to pay for our claim.

Gill Charlton, consumer specialist, replies

The matter of not called completely on the policy is not the problem right here. Insurance4carhire’s stipulations state that to be eligible for cover under its standard £38.99 policy “you should be the lead called motorist in the leasing agreement”. This is reiterated underneath the “Learn much more” section of the policy provide: “the policyholder must be the individual employing the automobile.” Therefore although your plan hides to seven additional drivers, you need to employ the vehicle and mind the leasing contract.