Largest Car rental company

Enterprise Brand Declared “Runaway Winner” for Customer Care

– The Enterprise Rent-A-Car, National vehicle Rental and Alamo lease an automobile brands recently attained prestigious awards from two various organizations due to their industry-leading customer service. Enterprise and nationwide tied when it comes to greatest consumer knowledge score among car rental businesses inside . At the same time, Enterprise and Alamo took house Platinum and Gold, correspondingly, in MONEY Magazine’s Best in Travel Awards 2016.

Enterprise Holdings Inc. operates the Enterprise, National and Alamo companies through a built-in international community of local subsidiaries and separate franchises much more than 80 countries. This extensive network is made from significantly more than 9, 000 totally staffed airport and community places, including an internationally fleet of greater than 1.7 million cars.

“We take great pride in regularly exceeding expectations across our companies – anywhere, however and anytime consumers elect to lease from us, ” stated Patrick Farrell, Chief Marketing & Communications Officer for Enterprise Holdings Inc.

2 yrs ago, Farrell, a keynote presenter on 2014 Global vehicle leasing Show, stressed that future innovation and development in the automobile leasing industry – local including global – depended on residing in close touch aided by the switching desires and requirements for the customer. “Everything we do is underpinned by customer research, ” he reported, “but the top type of analysis however boils down to a single simple thing: hearing customers.”

Today, that form of two way communication remains the answer to business Holdings’ management into the car leasing and travel companies. In fact, business Holdings not merely could be the world’s largest car leasing organization, but inaddition it ranks nearby the the top of global vacation industry, ahead of numerous airlines & most cruiselines, hotels, trip providers and internet based vacation agencies.

“Runaway Winner”

The annual Temkin Experience Ratings study is one of the most extensive benchmarks of customer experience, assessing 294 businesses across 20 industries by surveying 10, 000 U.S. consumers that has interacted using chosen companies in past times 60 days.