Rental car

Car rental problems


Carr rental indication at airportBeware the issues when you opt to hire a vehicle. Photo: Alan Schein/Corbis

In August We came back a motor vehicle employed through Europcar and later discovered I had been charged €77.75. It explained the sum ended up being for refuelling the vehicle plus some damage which it may perhaps not specify. I had photographed the petrol measure on going back it since I've had trouble with wrongly levied fuel fees before. Also, there was seriously no harm. We reported to Europcar and ended up being over and over repeatedly guaranteed a response, which includes never ever come. PF, London

• We hired a car or truck from Europcar in Italy in June and obtained a statement of account two weeks after returning it advising that there ended up being nothing owing.

Subsequently i came across that Europcar had debited €92 from my card. I'd no clue the reason why and after numerous phone calls and emails to which I obtained no reaction, I was told i have to have committed two traffic violations and Europcar had consequently recharged myself €45 for each of the. We pointed out that two fines of €45 just tends to make €90 but couldn't get to the bottom of this difference.

We have no clue whether or not I did commit the alleged traffic violations, since I have've heard absolutely nothing from the Italian authorities, and have always been concerned that Europcar appears in a position to just debit my account without notifiying me three months once I have rented the car. CE, London

• I rented a motor vehicle from Avis/Budget in London. We returned the vehicle on a Sunday evening so that as there is no attendant, we called the very next day to make sure that everything had been OK.

I happened to be informed there ended up being a tiny reduction when you look at the back bumper and a broken reflector. I asked him exactly how much the restoration would price, in which he said that his methods were down but which he'd phone me the next day to allow me understand.

But that evening, there clearly was a cost of £520 to my credit card from Avis/Budget. That seems rather steep for a tiny dent in a plastic bumper. I called to check out the claim, and ended up being told that it wasn't submitted. Ditto listed here time. This time the consumer service representative said that complaints/inquiries were just considered by mail. So, I emailed an official inquiry asking them to present myself with a claim, a copy of their fix rates policies, and a repair estimation (that warrants the level and the cost of the repair works). No one features ever returned to me. MM, London

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