March 11, 2026

Enterprise Car rental Surrey BC

Arash Parsi When he came back the vehicle the next day, a worker at Enterprise inspected the vehicle and noted no damage.

But 10 times later on, Enterprise called Parsi to tell him so it had found virtually $4, 000 worth of harm, and because he was the last driver on record, he was responsible for the repair expenses.

"I was very astonished, " says Parsi.

Promoted in order to make insurance coverage claim

Parsi was adament he did not damage the vehicle, but claims an Enterprise staff member informed him because he had purchased the rental along with his bank card, Parsi should added a claim together with his credit card's insurance company.

Arash Parsi and household Parsi claims he refused, saying he cannot make a false insurance coverage claim in great conscience.

Arash Parsi relocated to Canada from Iran a year ago to start an innovative new life together with his family members. Your family recently relocated to Iran. (CBC)

He claims the Enterprise staff member informed him things might be taken care of "easily, " and that "no one would be injured, " incorporating that when he didn't claim he would be "in huge difficulty."

Surprising breakthrough

With regards to appeared 8 weeks later, harm ended up being noticeable, but he had been shocked by a photo of odometer. It showed 2, 035 kilometres — 248 kilometres a lot more than as he came back the car.

Enterprise-Rent-A-Car "i am pretty sure someone is lying, " Parsi informed Go Public.

Parsi received a telephone call from business Rent-A-Car 10 days after he came back the vehicle, saying he had been responsible for $4, 000 in damage. (CBC)

Reluctantly files claim

Five months later, he nevertheless hadn't heard whether his insurance coverage will cover the fee.

He claims as he called to inquire, he had been told his file was under review.

Enterprise reacts

As a final try to fight back, Parsi contacted Go Public.

Enterprise Odometer "We undoubtedly strive to be as accurate as you possibly can at all times, but periodically real human error creates confusion, as with this case."

In Terms Of allegations an Enterprise staff member encouraged Parsi to lodge a false claim to cover the destruction costs, Bryant told Go Public, "This Is Certainly totally and totally incorrect.… We only won't do that."

After Go Public got involved, Enterprise chose to refund practically $4, 000 on Parsi's credit card.

Parsi had been surprised to understand odometer is at 2, 035 kilometres in this picture provided for him by Enterprise. That has been 248 kilometres above when he returned the car. (CBC)