Europcar UK Reviews

Emma Hilborne, Essex, writes

In August, we hired a Renault Scenic through Europcar’s Verona workplace to explore Lake Garda. Once we drove away we noticed a nasty smell from the vehicle, but it ended therefore we continued to the location. My husband performedn’t like driving the car after all. He said it was hard to find the bite point-on the clutch and there is little energy inside reduced gears. But he simply place it right down to driving a car he had beenn’t always.

In the second time we moved for a drive all over lake and heard a noisy bang from underneath the vehicle. Shortly after ward the clutch became unusable. When we reported the issue, Europcar told united states to go out of the car at the resort and simply take a taxi on airport on our final day. We refused to accept this. We informed Europcar that individuals had been administered a vehicle which was not fit for function. Finally, it absolutely was agreed we're able to just take a taxi to a closer Europcar workplace and collect another car. Europcar said it could protect the €72 taxi fare therefore the €30 we'd to pay for the car to be towed back to our resort.

These sums haven't been repaid to us. As an alternative, Europcar has sent united states a bill for €515 (£450) the clutch repair. It claims that, once we verified your automobile had been roadworthy as soon as we examined it, any brand new harm is our obligation.